Barion Pixel

Ochrana osobních údajů

The website referred to as the “website” is administered by MindMaze s.r.o., registered at Tyršova 1833/9, Praha 2, 12000, Czech Republic, VAT number CZ03149650, Identification number 03149650, registered with the Commercial registry maintained by the Municipal Court in Prague, section C, number 227282, referred to as “MindMaze Prague”, “we”, “us”. The term “you” refers to the user or viewer of our website as well as to all customers to whom we provide our services, especially escape games, and also vouchers for escape game services, gift boxes related to our escape game services and third-party board games.


  1. Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy, we provide this notice explaining our personal data practice and the choices you can make about the way your personal data is collected and used. We process personal data according to Regulation (EU) 2016/679 Of The European Parliament And Of The Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) („Regulation“).


  1. The Personal Data We Collect

2.a) We collect the following Personal Data:

-First Name



-Email address

-Phone/mobile number.


In case invoice is requested:

-Billing Name

-Billing Address

-Billing city

-Billing ZIP code

-VAT identification number or company registration number


In the meaning of the Regulation personal data means any information relating to an identified or identifiable natural person („Personal Data“). Personal Data can be processed with your consent or without it.


We may process above mentioned Personal Data without your consent to:

-perform a contract as a purchase action through our website to which you are a party or in order to take steps at your request prior to entering into a contract,

-comply with a legal obligation to which we are a subject,

-processing is necessary for the purposes of the legitimate interests pursued by us or by a third party,

-processing is necessary for the performance of a task carried out in the public interest.


We may process above mentioned Personal Data for marketing purposes, but only in case you grant us consent.


E-mail address

We use the email address solely:

-to send you important information related to your purchase such as purchase notifications and updated order status.

-to contact you after your purchase regarding any unresolved issue in the quality of product we provided, or any unresolved issue that is contrary to our terms and conditions.

– to send you a request to fill out a survey regarding your purchase to improve our services. We may send you a reminder for our request regarding the survey as well.


Phone/mobile number

We might use your mobile phone number to send you SMS messages or call you regarding details or any changes related to your purchase.


Marketing purpose

When making a purchase in our web shop you can grant us consent to subscribe our newsletter. You may unsubscribe from the newsletter anytime by clicking on the button “unsubscribe” included in our newsletters.


The direct mail system provider MailChimp stores your answer whether you agreed or not to receive newsletters.

In case you subscribe to newsletters, you will receive promotional e-mails from us in the future (e.g. about new game(s) opening, special offers etc.). Personal Data for marketing purposes are not processed automated.



In case you ask us for an invoice, we use the Personal Data (billing information) to issue invoice for services that we provided you.

2.b) We collect the following Personal Data when you contact us via the online contact form:


Email address

We use them to answer your questions when you contact us online.


2.c) We collect following Personal Data when visiting our website:

-IP address

-Viewed pages

-Date and time of viewing

-Referrer URL

With every visit to our website, usage data are transmitted through the respective web browser and are stored in log files.

Personal Data will be stored in anonymous form for statistical purposes to improve the website and to protect servers from abusing of third parties which is our legitimate interest according to Article 6 para 1 letter f) of the Regulation, and we protect your interests as well.

Further we process Personal Data to fulfill the obligations resulting from Law No. 127/2005 Coll., on Certain Electronic Communications.

We process Personal Data from website automated, we do not use profiling. Automated processing means processing of Personal Data, where automated information systems are used exclusively, e.g. IT applications, software etc.

We may use non-identifying and aggregate information to improve design and promote our website, but we would not disclose anything that could be used to identify you.

  1. Who may process your Personal Data

The only entities having access to customers personal information are:

MindMaze Prague as a controller and his employees or any other people MindMaze cooperate with. MindMaze ensures that persons authorised to process the Personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality and they use Personal Data for the clearly defined purposes.

Please find these authorized persons, who may process your Personal Data below:

Barion Payment Inc, an electronic money institution supervised by the National Bank of Hungary. They provide online card payment and other payment gateways services. You may find their Privacy Policy here and Term and Conditions here.

Zásilkovna is a parcel shipment provider, whom we use to send parcels with. You may find their Privacy Policy and Term and Conditions here.

The email marketing service provider The Rocket Science Group (creator of, headquartered Atlanta, Georgia, United States. You can find their Privacy Policy and terms and conditions here.

  1. Our Commitment to Data Security

We implemented appropriate technical and organisational measures to avoid unauthorized or incidental access, maintain data accuracy, and ensure the correct use of Personal Data. We have appropriate physical, electronic, and managerial procedures to safeguard and secure Personal Data we collect.

When processing the Personal Data, there shall be no unauthorized transfer of Personal Data to third countries or international organizations (with exclusions above).

  1. Our Commitment to Children´s Privacy

Protecting the privacy of the very young is especially important. In case we process Personal Data in relation to the offer of information society services (e.g. newsletters) directly to a child below the age of 16 years, such processing shall be lawful only if and to the extent that consent is given or authorised by the holder of parental responsibility over the child.

  1. Processing time of Personal Data

Personal Data are processed for the necessary time and we archive them according to the legal deadlines imposed by the law

If we process the Personal Data for marketing purposes, we store your Personal Data till you withdraw your consent unless otherwise specified longer period by other legal act.

  1. Rights related to processing of Personal Data

You have the right to request the following rights. You have the right to:

-the information what Personal Data we process,

-the access to Personal Data,

-the rectification of Personal Data,

-the erasure of Personal Data,

-the restriction of processing of Personal Data

-the Personal Data portability

-the copy of Personal Data

-to object the processing of Personal Data

-to lodge a complaint with a supervisory authority and to effective judicial protection if you consider that the processing of Personal Data relating to you infringes the Regulation

  1. Cookies, Analytics and Traffic Data

Cookies are small text files which are transferred from our website, applications or services and stored on your device. We use cookies to help us provide you with a personalised service, and to help make our websites, applications and services better for you.

Our cookies may be session cookies (temporary cookies that identify and track users within our websites, applications or services which are deleted when you close your browser or leave your session in the application or service) or persistent cookies (cookies which enable our websites, applications or services to remember who you are and to remember your preferences within our websites, applications or services and which will stay on your computer or device after you close your browser or leave your session in the application or service).

You may be able to configure your browser or our website, application or service to restrict cookies or block all cookies if you wish, however if you disable cookies you may find this affects your ability to use certain parts of our website, applications or services. For more information about cookies and instructions on how to adjust your browser settings to accept, delete or reject cookies, see the website.


  1. Google Analytics

Our website uses Google Analytics, a web analysis service of Google, Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, (“Google Analytics” or “Google”). Google Analytics employs cookies that are stored to your computer in order to facilitate an analysis of your use of the site. The information generated by these cookies, such as time, place and frequency of your visits to our site, including your IP address, is transmitted to Google’s location in the US and stored there.

In using Google Analytics our website employs the extension “anonymizeIp”. In doing so, Google abbreviates and thereby anonymizes your IP address before transferring it from EU/EEA member states. Google uses this information to analyze your use of our site, to compile reports for us on internet activity and to provide other services relating to our website. Google may also transfer this information to third parties where required to do so by law or where such third parties process this data on Google’s behalf. Google states that it will in never associate your IP address with other data held by Google. You can prevent cookies from being installed by adjusting the settings on your browser software accordingly as noted elsewhere in this Privacy Policy. You should be aware, however, that by doing so you may not be able to make full use of all the functions of our website.

Google Analytics also offers a deactivation add-on for most current browsers that provides you with more control over what data Google can collect on websites you access. The add-on tells the JavaScript (ga.js) used by Google Analytics not to transmit any information about website visits to Google Analytics. However, the browser deactivation add-on offered by Google Analytics does not prevent information from being transmitted to us or to other web analysis services we may engage. Google Analytics also uses electronic images known as web beacons (sometimes called single pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used. You can find additional information on how to install the browser add-on referenced above at the following link: For the cases in which personal data is transferred to the US, Google has self-certified pursuant to the EU-US Privacy Shield (

  1. Should you have other questions or concerns about these privacy policy, please send us an email at or contact us by post:

MindMaze s.r.o

Tyršova 9, Prague 2,

120 00

Czech Republic

  1. We are allowed to change or amend this Privacy Policy, the change is effective publishing on our website.
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